© 2014 by themovementclinic.

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Unit 4 Enterprise House, 41 Reading Road, Pangbourne, West Berks, RG8 7HY

0118 327 9405 

info&themovementclinic.co.uk

Important Info Regarding Your Privacy

At The Movement Clinic we are committed to protecting and respecting your privacy. This policy (together with our Terms and Conditions) explains what information we may ask about you, how we collect that information, and why. The rules on processing of personal data are set out in the General Data Protection Regulation (the GDPR).

What Data Do We Collect?

In order for us to communicate with you as efficiently as possible, we need to collect your name, address, telephone numbers and email address.

We may also need to collect more sensitive information about you including your age, height, weight, resting heart rate, blood pressure, medical history and other health-related data. In some cases, in order to devise effective treatment/training programs we may also ask you details about your diet, exercise history, and your likes/dislikes regarding things such as different forms of physical exercise.

This is to ensure that the services we provide you are relevant, effective and, most importantly, safe. For instance, in some cases your medical history might mean we cannot provide you with a particular service; or we might need to refer you to a medical professional first; or that the best course of treatment/training for you lies outside our scope of professional capabilities.

Because the services we provide can, in rare cases, have an associated risk to your health, we will also need to ask you for the name and contact number of someone we can call in an emergency.

We do not collect or retain sensitive financial information. Where payments are made by third parties such as PayPal, they will have their own robust data privacy policies and should you have any concerns you should consult their website.

More information on lawful processing can be found on the ICO website.

 

How Do We Collect Your Data?

In the first instance, you may give us information about yourself via the contact forms on our website, or via phone, email or otherwise when enquiring about our services.

Further information may then be requested by us in order to best direct your enquiry and, later, as part of an initial consultation prior to, or during a treatment or training session.

Information other than your name and contact details are not stored digitally but may be written or typed and stored in a secure filing cabinet or similar. All care is taken to ensure your details cannot be accessed – accidentally or otherwise – by a third party without your permission, excepting where this policy allows.

Your name and contact details may be stored digitally on a third-party cloud-based system which is subject to the same strict regulations as set out by the General Data Protection Regulation. If you have any concerns you should contact us in the first instance and we will direct you to the relevant website for further information.

If you contact us through the forms on our website, any information you give us is processed by a third party (vCita) who have their own robust data privacy policies in line with the GDPR. If you have any concerns about this, you should consult their website at www.vcita.com.

We do not transfer personal data outside the EEA. However, we cannot guarantee that contact details stored on cloud-based services are not stored on servers outside the EEA. Since the GDPR applies to all companies holding information about EU citizens, by giving us consent to store your contact details on a cloud-based server, you acknowledge and accept this as part of your agreement with us.

If we wish to use your personal data for a new purpose, not covered by this Data Privacy Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions.

Any changes we may make to our privacy policy in the future will be posted on the relevant page of our website and, where appropriate, we will notify you of changes via email. Please check back frequently to see any updates or changes to our privacy policy.

More information on lawful processing can be found on the ICO website.

How We Use The Information You Give Us

We treat the information you give us very carefully. We do not ask for anything that we do not feel is vital to provide you the best, and safest, service possible.

Sensitive information is never shared with anyone who does not work under the umbrella of The Movement Clinic, unless we are required to do so by law or in the case of a medical emergency.

We may, from time to time, wish to share your information with other medical or health specialists – where we feel you might benefit from a treatment outside of our professional capabilities for instance – but we will only do so with your permission.

Occasionally – and only if you agree – we would like to get in touch with news of services, products, events and activities that we think might be of interest to you. But we will never share your details with others to do the same.

We keep your personal data only while it remains relevant to our ability to provide you with the best service possible. We may, however, keep certain data for a period of up to seven years after your last treatment, training session or training program with us in case of future complaints or legal claims.

More information on lawful processing can be found on the ICO website.

 

Your Data, Your Rights

Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:

  • The right to request a copy of the personal data which we hold about you;

  • The right to request that we correct any personal data if it is found to be inaccurate or out of date;

  • The right to request your personal data is erased where it is no longer necessary to retain such data;

  • The right to to withdraw your consent where consent is the lawful basis for processing the daa.

  • The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), (where applicable i.e. where the processing is based on consent or is necessary for the performance of a contract with the data subject and where the data controller processes the data by automated means);

  • The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;

  • The right to object to the processing of personal data, (where applicable i.e. where processing is based on legitimate interests (or the performance of a task in the public interest/exercise of official authority); direct marketing and processing for the purposes of scientific/historical research and statistics).

 

To exercise all relevant rights, queries or complaints  contact:

Robby Elson on 07990 520389, via email at robbyelsonpt@gmail.com or by post at 48 Buxton Avenue, Reading, Berkshire, RG4 7BU 

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.

More information on lawful processing can be found on the ICO website.